Ops and Support Representative

Allegrow is a fast-growing SaaS business, helping customers big and small with a technology platform to optimise their inbox placement.  

We’re operating in a new segment/category in the world of software, which opens the door for high levels of creativity and innovation. Your role inside Allegrow will be as a trusted team member who ensures vital processes are conducted, improving the organization and success of the company. 

At Allegrow, putting the ‘Customer First’ is one of our core values. In order to truly live up to this goal, administrative tasks need to be performed professionally. We’re passionate about helping marketing and sales teams achieve better results in their email programs using best practices and technology which are sustainable in the long term.

We need a partner who is detail-oriented with excellent communication and relationship management skills. You will take the lead on conducting processes that support the sales, success and finance departments at Allegrow. This provides the opportunity to work closely with every team member across multiple departments at Allegrow. 

The role will primarily involve

• Helping maintain accurate records in our CRM (Hubspot), ensuring all information is complete and correctly staged.
• Drafting emails for our sales team, such as follow-up communications and post-sales sales-demos.
• Managing the team calendar, ensuring optimal scheduling to focus on critical tasks while preventing overlaps.
• Providing general support and ticketing, managing chat and email, especially during the later hours of the US working day, using live chat and Gmail.
• Assisting in creating sales presentations and basic graphic design work, utilizing existing templates and information from Hubspot.

Ideal candidates will have

• 1-2 years of experience in an administrative role, preferably as a paralegal, or in client support or administrative assistant roles.
• Familiarity with operations, sales support, and CRM software, particularly Hubspot.
• Excellent time management skills for effective calendar coordination and task management.
• Strong communication skills, capable of handling customer queries and internal email drafting.
• Basic graphic design and PowerPoint skills to assist in creating sales materials.
• A proactive approach to problem-solving and the ability to work independently in a fast-paced environment.

Compensation & Benefits

• Up to 28 days PTO annually. 
• Medical, dental, and vision insurance. 
• An Apple work computer and some of the best technology in the work to hit your number, including (Hubspot, Salesloft/Outreach, Goodfit, Apollo, Intercom and of course, Allegrow). 
• The expected annual salary range for this role is $1,000-2,000 per month. Up to 25% of your salary will be based on performance. 

Ready to apply?

Send your resume and a brief video (60 seconds max) to info@allegrow.co explaining why you're the perfect fit for this role. We aim to respond within seven days with further details and the next steps in the application process. Join us at Allegrow and play a key role in shaping the future of our operations & support department!